Returns / Exchange Policy
Items Not Eligible for Return or Exchange
The following items are final sale and not eligible for return or exchange - Pocket Squares, Ties, Tie Clips, Socks, Belts, Lapel Pins & Cufflinks. The only exception is a damaged or incorrect item shipped by The Assembly Store (see below for details).
Countries Not Eligible for Return or Exchange
At this time, we are only able to offer returns and exchanges to customers in Singapore & Australia. Orders to all other countries are final sale. The only exception is a damaged or incorrect item shipped by The Assembly Store (see below for details).
Return / Exchange: Incorrect Items & Damaged Goods
If you have received a damaged or incorrect item due to an error on our end, you will be eligible for an exchange of the same item. If a replacement item is not available, customers will be given a full refund.
Return / Exchange: Wrong Size
If you have ordered the wrong size, you may return the item to make an exchange. If a replacement item is not available, customers will be given a full refund.
Terms & Conditions For All Exchanges & Returns
All returns and exchanges are subject to the following terms and conditions.
Exchanges will be granted at The Assembly Store's sole discretion, based on the following conditions:
1. Customer must send a request for exchange / refund with order number and details of exchange, within thirty (30) days of receipt of goods to firstname.lastname@example.org
2. If the claim is approved, we will reply with a return postal address and all relevant information. Exchanges will only be entertained after we have approved the exchange request via email. We will not be responsible for any exchange packages received without approved exchange requests.
3. Goods must be returned in original condition with no evidence of use (i.e. no traces of scents, no stains, unwashed, complete with tags and labels etc.)
4. Buyer pays for all return freight or postal charges (two-way), including duty and tax, if applicable. In the event of an exchange due to production defects, delivery of wrong size specified in order and/or delivery of wrong item, we will return the correct item to the customer at the last indicated delivery address at no extra cost within twenty (20) working days of receipt of returned item. To claim refund for return shipping in such an event, the customer has to send us an evidence of return shipping cost within five (5) working days of shipping. Refund on shipping cost will be made in online store credit via a coupon code.
5. The Assembly Store will not be held responsible for lost packages.
6. Each item can only be exchanged once for another similar product (or equal value) or a full refund.
7. Returned product must reach us within twenty (20) days of our approval of the exchange request. Extensions will be granted on a case-by-case basis at our discretion. The Assembly Store will not be liable for any goods which fail to reach us before end of the exchange period window. All returns and exchanges must be delivered back to us using a traceable service with a tracking number.
8. Refunds are not immediate and may take up to fifteen (15) working days to be completed.
If any of the above stated conditions are not met, we will not go through with the exchange transaction. The Assembly Store reserves the right to refuse any exchanges.
Anyone deemed by The Assembly Store to be abusing the returns policy or making false claims will be barred from shopping at www.theassemblystore.com or any other outlet of The Assembly Store.